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01
FRAGRANCE
How long does a Polail by Burzai fragrance last on skin?
How long does a Polail by Burzai fragrance last on skin?
Our Eau de Parfum is high-concentration (18–22% aromatic oils) and typically lasts 8–12 hours on skin, with sillage lingering into the next day on fabric. Oud-based blends like Dirham last noticeably longer than lighter florals.
02
FRAGRANCE
Are your ingredients ethically sourced?
Are your ingredients ethically sourced?
Yes. Our oud is sourced only from sustainably harvested plantations in Assam and Cambodia. Rose and jasmine come from family-owned fields in Grasse and Isparta. Every supplier is audited annually.
03
SHIPPING
Do you ship across Pakistan, and how fast?
Do you ship across Pakistan, and how fast?
Free express shipping across Pakistan (2–4 days) with cash-on-delivery available nationwide. Free standard shipping on orders over Rs 4,000. Every order arrives in a signature Polail by Burzai gift box with tracking on the way.
04
RETURNS
What if the scent doesn't work for me?
What if the scent doesn't work for me?
Fragrance is personal — we get it. Return any unopened bottle within 30 days for a full refund, or exchange for a different scent free of charge. Opened bottles used less than 20% are eligible for store credit.
05
FRAGRANCE
Can I sample before buying a full bottle?
Can I sample before buying a full bottle?
Absolutely. Our Discovery Set includes 5 × 2ml vials of your choice for Rs 1,500 — and the cost is credited back on your first full-bottle order. It's the best way to find your signature.
06
SHIPPING
Do you offer gift wrapping and messages?
Do you offer gift wrapping and messages?
Every Polail by Burzai bottle already ships in a hand-tied signature box. Add a handwritten card, personalised engraving on the bottle, or a two-fragrance gift set at checkout — no extra charge on orders over Rs 4,000.